Refund Policy

At Wood in India, every piece of furniture is a work of art – thoughtfully designed and built to last. We take immense care to deliver products that match your expectations in both quality and design. However, if you receive a product that falls short of our promise, our Refund Policy ensures a fair and transparent resolution process.

1. Overview

Our refund policy is designed to offer peace of mind when shopping with us. Refunds are applicable in cases where the delivered product is damaged, defective, or incorrect. We do not issue refunds for change-of-mind, customization errors, or misuse-related damages.

2. Eligibility for Refund

You are eligible for a refund if:

  • The product arrives damaged or broken during transit.
  • The item received is different from what was ordered (wrong design, size, or color).
  • There is a manufacturing defect identified upon delivery.

To qualify:

  • Report the issue within 7 days of delivery.
  • Provide images or videos clearly showing the problem.
  • The product must remain unused and in original packaging until inspection.

3. Refund Process

  1. Our quality team will inspect the returned product (if required).
  2. Upon confirmation, the refund will be initiated to your original payment method.
  3. Refunds are typically processed within 7–10 business days after approval.

You will receive an email confirmation once the refund has been initiated.

4. Non-Refundable Situations

  • Products damaged after delivery due to mishandling or external factors.
  • Customized or made-to-order furniture, since they’re crafted specifically for you.
  • Items returned without original packaging or assembly accessories.

5. Our Commitment

Your trust matters most to us. Our team ensures every issue is reviewed with empathy and fairness. At Wood in India, we believe in long-term relationships — built on honesty, craftsmanship, and exceptional service.